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Frequently Asked Questions

HOW DOES ANJUNA HELP AIRLINES EXPAND THEIR LOCAL MARKET PRESENCE?

Anjuna's GSA services are designed to represent airlines in markets where they do not have a physical presence. By using our local market knowledge and extensive network, we help airlines expand their reach, increase sales, and enhance customer engagement without upfront capital investment.

DOES ANJUNA HANDLE PASSENGER COMPLAINTS FOR AIRLINES?

Anjuna's call center and complaint handling services are fully equipped to manage all types of passenger complaints. We ensure that issues are resolved promptly and professionally, maintaining the high standards of customer service expected by our airline partners.

WHAT IS ADM HANDLING, AND WHY IS IT IMPORTANT?

Agent Debit Memo (ADM) handling involves managing and resolving disputes between airlines and ticketing agents regarding fare and rule violations. Effective ADM handling is crucial for maintaining fare discipline and ensuring revenue integrity for airlines.

HOW DOES ANJUNA ASSIST WITH FARE FILING?

We provide expert fare consultation and filing services to ensure that our partner airlines' fares are competitive and compliant with global pricing strategies. This includes monitoring market conditions, advising on fare adjustments, and managing the technical aspects of fare filing via ATPCO as part of our GSA services.

WHAT CONSULTING SERVICES DOES ANJUNA PROVIDE TO AIRLINES?

Our consulting services cover a wide range of operational, data analysis and strategic areas, including route development, pricing strategies, network planning and connectivity optimization. We draw on our extensive industry experience to provide actionable insights that help airlines achieve sustainable growth.

HOW CAN I CONTACT ANJUNA FOR PARTNERSHIP OPPORTUNITIES?

You can reach Anjuna via our website's contact form, by email at info@anjunagsa.com, or by phone at +1 800 985-4997. Our team is ready to discuss how we can support your airline's goals and operations, leveraging our local market knowledge and relationships.

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