Frequently Asked Questions
WHAT SERVICES DOES ANJUNA AIRLINES SOLUTIONS OFFER?
Anjuna Airline Solutions offers both passenger as well as cargo aviation sales representation that enables you to start earning revenues from day one including supporting your customers in their local language and time-zone. For a detailed breakdown of Anjuna's service portfolio click here.
WHAT MARKETS IS ANJUNA AIRLINES SOLUTIONS OPERATING IN?
Anjuna Airline Solutions is a global Aviation General Sales Agency service provider with a current focus on the USA, CANADA, EUROPE, AUSTRALIA, NEW ZEALAND, AISA PACIFIC and Africa. For a detailed list of office locations see Anjuna's About page.
WHAT KIND OF REPORTS DOES ANJUNA AIRLINES SOLUTIONS PROVIDE TO CLIENTS?
Anjuna Airline Solutions provides weekly or monthly sales, marketing and operations reporting. In addition, you can have online access to our comprehensive dashboard reporting. For a detailed breakdown of Anjuna's data analytics & reporting capability portfolio click here.
HOW DOES ANJUNA AIRLINE SOLUTIONS HELP AIRLINES EXPAND THEIR LOCAL MARKET PRESENCE?
Anjuna's general sales agency (GSA) services are designed to represent airlines in markets where they do not have a physical presence. By using our local market knowledge and extensive network, we help airlines expand their reach, increase sales, and enhance customer engagement without upfront capital investment. Click here to get a complete overview of all our revenue generating activities.
DOES ANJUNA AIRLINE SOLUTIONS HANDLE PASSENGER COMPLAINTS FOR AIRLINES?
Anjuna's 24/7 call center and complaint handling services are fully equipped to manage all types of passenger complaints. We ensure that issues are resolved promptly and professionally, maintaining the high standards of customer service expected by our airline partners. Click here for a more detailed information on our customer support solutions.
DOES ANJUNA AIRLINES SOLUTIONS GSA HANDLE CARGO SERVICES ALONGSIDE PASSENGER FLIGHTS?
Yes. In addition to passenger sales and marketing, Anjuna Airline Solutions also provides cargo GSA services. We support airlines with cargo sales development, freight bookings, capacity optimization, shipment tracking, and coordination with freight forwarders and logistics partners. This allows our airline clients to maximize both passenger and cargo revenue within the same market.
WHAT IS ADM HANDLING, AND WHY IS IT IMPORTANT?
Agent Debit Memo (ADM) handling involves managing and resolving disputes between airlines and ticketing agents regarding fare and rule violations. Effective ADM handling is crucial for maintaining fare discipline and ensuring revenue integrity for airlines. For more detailed information on Aviation Travel Acronyms click here.
ARE THERE AIRLINE GSA SERVICES THAT INCLUDE MARKETING AND DISTRIBUTION SUPPORT?
Yes. Anjuna Airline Solutions offers comprehensive marketing and distribution support as part of its GSA services. This includes trade marketing, digital campaigns, sales promotions, fare distribution guidance, partnerships with travel agencies and consolidators, social media amplification, and targeted market outreach. Our role is to strengthen an airline’s presence in the market, increase visibility, and ensure its products are effectively promoted across all major distribution channels.
CAN ANJUNA AIRLINE SOLUTIONS PROVIDE GSA SERVICES FOR LOW-COST CARRIERS?
Yes. Anjuna Airline Solutions is fully equipped to represent low-cost carriers. We understand the unique commercial models of LCCs, including ancillary-driven revenue, simplified distribution strategies, cost-efficient sales channels, and high-volume passenger segments. Our approach focuses on maximizing market penetration, optimizing yield opportunities, and building strong partnerships with travel trade, consolidators, and digital channels that align with the LCC business model.
DOES ANJUNA AIRLINE SOLUTIONS PROVIDE REGULATORY COMPLIANCE AND LICENSING ASSISTANCE?
Yes. Anjuna Airline Solutions supports airlines with regulatory compliance and licensing requirements needed to operate in North America. This includes assisting with government filings, coordinating with aviation authorities, guiding airlines through BSP/ARC processes, and helping secure operational approvals or documentation. Our team works closely with regulatory bodies to ensure airlines can enter the market smoothly and remain fully compliant with local regulations.
HOW DOES ANJUNA AIRLINE SOLUTIONS ASSIST WITH FARE FILING?
We provide expert fare consultation and filing services to ensure that our partner airlines' fares are competitive and compliant with global pricing strategies. This includes monitoring market conditions, advising on fare adjustments, and managing the technical aspects of fare filing via ATPCO as part of our GSA services. Click here for a more detailed look at our ATPCO fare filing services portfolio.
HOW DOES ANJUNA SUPPORT AIRLINES WITH THEIR RESERVATION CALL CENTER REQUIREMENTS?
Anjuna Airline Solutions provides full reservation call center support through a global 24/7 service model. We operate multiple call center locations across different countries, allowing us to offer continuous coverage regardless of time zone. Our teams handle passenger inquiries, booking assistance, changes, disruptions, and general service requests, ensuring that airlines receive reliable, round-the-clock customer support anywhere in the world.
CAN ANJUNA AIRLINE SOLUTIONS ASSIST WITH BSP AND ARC REGISTRATION?
Yes. Anjuna Airline Solutions can support airlines throughout the BSP and ARC registration process. Our team assists with documentation, application requirements, coordination with IATA and ARC, and ensures all regulatory and financial criteria are met. This helps new or expanding airlines establish a smooth and compliant entry into the North American market.
WHAT CONSULTING SERVICES DOES ANJUNA AIRLINE SOLUTIONS PROVIDE TO AIRLINES?
Our consulting services cover a wide range of operational, data analysis and strategic areas, including route development, pricing strategies, network planning and connectivity optimization. We draw on our extensive industry experience to provide actionable insights that help airlines achieve sustainable growth. Click here for a more detailed look at our consulting service portfolio.
WHAT ARE THE KEY ANJUNA AIRLINE GSA SERVICES AVAILABLE FOR INTERNATIONAL FLIGHT OPERATIONS?
Anjuna Airline Solutions provides a full suite of GSA services to support international flight operations. Our core capabilities include passenger sales and marketing, reservations and ticketing support, fare filing, customer service and claims handling, cargo sales, financial reporting, PR and communications, BSP and ARC, market intelligence, and regulatory assistance for airline approvals. These services ensure airlines can operate efficiently from day 1, grow revenue, and establish a strong presence in new international markets.
HOW CAN I CONTACT ANJUNA AIRLINE SOLUTIONS FOR PARTNERSHIP OPPORTUNITIES?
You can reach Anjuna via our website's contact form, by email at info@anjunagsa.com, or by phone at +1 800 985-4997. Our team is ready to discuss how we can support your airline's goals and operations, leveraging our local market knowledge and relationships.